Support Comes First
Datasource, ink was founded in 2004 after more than 30 years in the copier business, and eventually became one of the largest dealers in the country. As the industry shifted from copy to print, we soon recognized the convergence and the need to evolve ahead of the technology curve.
Today, we service and support over 9,000 devices nationally. We choose the products to support based on customer needs and not what's in our warehouse. Our motto is building relationships, not clientele.
SUBJECT LINE: OLD SCHOOL STILL MAKES SENSE TO ME
Having been in the copier/printer business since I was 16, I still think the old school values matter. At the age of 16 I became a service technician for A.B. Dick Company out of Niles, Illinois. I serviced copiers and offset presses, who remembers the 360CD? I really enjoyed the satisfaction of going into an account that was having problems and fixing the service issue and the customer.
At the age of 22, I got into copier sales. Having the service background gave me an advantage because I understood the technical side and could explain it to prospects. This also helped internally because 100% of the sales people I worked with were college grads and I was always worried that I lacked the education to be successful.
Over the years I grew at my position and at 36 took a risk to start my own company. I have seen the technology explosion. Digital equipment, software for everything and anything, security, IT management, and changes every day. It’s hard to keep up with them.
Throughout the years there are a few things that have not changed for me.
Old school values - like do more than expected of you, prove yourself by your actions not your words, my handshake is as good as my written word, I’m not afraid to say I made a mistake and fix it, work with people that care as much as you. That’s how I run my company.
So if you have a fleet of printers or copiers and want old school service, support and absolutely fair pricing without all the bells and whistles, let’s get together and talk. If nothing else, we can share some great ideas and stories.
Sincerely,
Jim Vitiello President , CEO
Datasource, Ink
10038 Bode Street, Unit 6
Plainfield, Illinois 60585
630-730-9301
http://www.datasourceink.com/
Be Kind, for everyone you meet is fighting a hard battle.
Plato